Privacy policy

Last Updated: September 2026

This Privacy Policy explains how RRR Wooden Toys collects, uses, and safeguards your personal data when you visit or make a purchase from our store on the Shopify platform.

1. Information We Collect

When you interact with our website, we collect:

  • Order Information: Name, shipping address, billing address, phone number, and email address.

  • Payment Data: Transaction IDs and confirmation receipts. (We do not store complete credit/debit card numbers, UPI PINs, or CVV codes; all data is tokenized via encrypted payment aggregators).

  • Device & Usage Details: IP address, browser type, device details, and site navigation habits collected via cookies to enhance performance.

2. How Your Information Is Used

We use your information strictly to:

  • Process, fulfill, pack, and ship your orders.

  • Send transactional notifications (order confirmation, tracking updates, and delivery alerts via SMS, Email, and WhatsApp).

  • Prevent fraudulent orders and manage account authentication.

  • Provide after-sales customer support and warranty assistance.

  • Send occasional newsletters and loyalty vouchers if you have opted in (you may unsubscribe at any time via the link in our emails).

3. Third-Party Disclosures

We never sell, rent, or monetize your personal information. We share details solely with necessary third-party partners to provide core services:

  • E-Commerce Platform: Shopify (secure hosting and database management).

  • Courier Partners: National courier networks (e.g., Delhivery, Shiprocket, Bluedart) solely to deliver your orders.

  • Payment Processors: RBI-authorized payment gateways to execute encrypted transactions.

  • Statutory Authorities: Law enforcement agencies only when required by legal court summons or regulatory audit.

4. Data Security & Storage

We employ 256-bit Secure Sockets Layer (SSL) encryption across the entire checkout flow. Customer records are stored on secure servers and retained only as long as necessary for tax, accounting, and legal requirements.

5. Contact & Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder:

  • Company: RRR Wooden Toys Private Limited

  • Email: support@rrrwoodentoys.com

  • Registered Office: Bengaluru, Karnataka, India

  • Resolution Window: Acknowledgments within 48 hours; full resolution within 30 business days.