Refund policy

Last Updated: September 2026

At RRR Wooden Toys, every product is double-inspected before dispatch. Because our products are handcrafted wooden goods intended for infants and children, we maintain strict quality and safety guidelines for returns.

1. 48-Hour Return / Replacement Window

We offer replacements or refunds exclusively for:

  • Products received in a damaged condition during transit.

  • Products with genuine manufacturing defects (e.g., structural cracks or missing components).

  • Receipt of an incorrect item/SKU.

To qualify:

  1. You must report the issue within 48 hours of delivery by emailing support@rrrwoodentoys.com or contacting our customer care on WhatsApp.

  2. Provide your Order ID along with clear photos/videos of the defect and the packaging box. An unboxing video is strongly recommended for transit-damage claims.

2. Non-Returnable Scenarios

Returns/refunds cannot be accepted for:

  • Natural variations in wood grain, color shades, or minor knots.

  • Products damaged due to improper cleaning (e.g., washing with water, dishwashers, or soaking).

  • Normal wear and tear, drops, or rough usage after receipt.

  • Change of mind after order dispatch.

  • Clearance, final-sale, or personalized custom items.

3. Reverse Pickup & Inspection

  • Once your replacement claim is approved, we will arrange a reverse pickup through our logistics partner within 2–3 business days.

  • The item must be returned in its original condition, with original tags and Kraft box packaging intact.

  • If your pin code is unserviceable for reverse pickup, you may courier the package back via registered post, and we will reimburse standard postal charges up to ₹80.

4. Refunds Processing

  • If an identical replacement is unavailable, a full refund will be processed.

  • Prepaid Orders: The refund will be credited back to your original payment method (Bank Account, UPI, or Card) within 5 to 7 business days after the returned product passes quality check at our facility.

  • Cash on Delivery (COD) Orders: Refunds will be transferred via NEFT/UPI once you provide valid account details to our support desk.